Returns & Exchanges
At Eleven, we want you to love your beauty routine, which is why we offer a 30-day window for returns on products in their original condition. If a formula isn't the right fit for your skin, our dedicated support team is here to ensure a seamless exchange or refund process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack the beauty products in their original packaging to prevent damage during transit and include the provided packing slip.
Attach Shipping Label
Download and print the prepaid shipping label from your email, then securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing