Frequently Asked Questions
Everything you need to know about Eleven Beauty.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
Are Eleven products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free and vegan. We never test on animals and we do not use any animal-derived ingredients in our formulas.
What is your return policy for opened products?
We want you to love your glow. If you are not satisfied, you can return lightly used products within 30 days of purchase for a full refund or store credit.
How can I track my package?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments through Afterpay.
How do I know which shade is right for me?
You can use our virtual 'Shade Finder' tool on the product pages or contact our beauty experts via live chat for a personalized consultation.